Terms of service

Terms of Service

Effective Date: July 31, 2026

Welcome to CivicSpan IT Group. By accessing our website or purchasing products or services from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

CivicSpan IT Group provides information technology consulting, professional services, digital products, and select physical products through our online store.

2. Products and Services

We offer:

Professional IT consulting
Technical support services
Technology assessments
Documentation and training
Cloud consulting
Print-on-demand merchandise
Technology products and accessories

Product availability, pricing, and descriptions may change without notice.

3. Professional Services

Professional service purchases represent an agreement for consulting or technical assistance.

Service timelines may vary depending on project complexity, client responsiveness, and scheduling availability.

Unless otherwise stated in a written agreement, all consulting services are billed according to the pricing shown or as quoted.

4. Customer Responsibilities

You agree to:

Provide accurate contact and billing information.
Supply information reasonably necessary to complete requested services.
Maintain appropriate backups of your systems and data.
Obtain authorization before requesting work on systems owned by another organization.

You remain responsible for your own data, systems, passwords, and business decisions.

5. Print-on-Demand Products

Certain products are manufactured after your order is placed through our fulfillment partners.

Because these products are custom-made, orders generally cannot be canceled, returned, or exchanged except as described in our Return & Refund Policy.

6. Pricing

All prices are listed in U.S. Dollars (USD).

We reserve the right to correct pricing errors, discontinue products or services, or modify pricing without prior notice.

7. Payments

Payment is due at the time of purchase unless otherwise agreed in writing.

Failure to pay may result in delayed or canceled services.

8. Intellectual Property

All website content, including text, graphics, logos, documentation, training materials, and original content created by CivicSpan IT Group, remains our intellectual property unless otherwise stated.

You may not reproduce, distribute, or commercially use our content without written permission.

9. Acceptable Use

You agree not to use our website or services:

For unlawful purposes
To interfere with website operation
To attempt unauthorized access to systems
To distribute malware or malicious software
To violate applicable laws or regulations

10. Third-Party Services

Our services may integrate with or reference third-party platforms, including but not limited to:

Microsoft
Amazon Web Services (AWS)
Bentley Systems
Dell Technologies
Shopify
Printful

These companies maintain their own terms, policies, and service availability. CivicSpan IT Group is not responsible for the operation, availability, or actions of third-party services.

11. Disclaimer

Our services are provided on an "as available" basis.

While we strive to deliver accurate information and reliable technical services, we cannot guarantee uninterrupted operation, compatibility with every environment, or that every issue can be resolved.

Technology environments vary, and results may differ depending on system configurations and third-party software.

12. Limitation of Liability

To the fullest extent permitted by law, CivicSpan IT Group shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless CivicSpan IT Group, its owners, employees, contractors, and affiliates from claims arising from your misuse of our website, products, or services, violation of these Terms, or infringement of the rights of any third party.