Refund policy

Return & Refund Policy

Effective Date: July 31, 2026

At CivicSpan IT Group, we strive to provide high-quality products and professional services. Please review our policy carefully before placing your order.

Print-on-Demand Products

Many of the products sold through our store are made to order specifically for you. Because these products are custom manufactured after an order is placed, we do not accept returns, exchanges, or cancellations due to:

Ordering the wrong size
Ordering the wrong color
Changing your mind
Buyer’s remorse
Accidental purchases

Please review product descriptions, sizing charts, and customization details carefully before completing your purchase. This policy aligns with our fulfillment partner's custom manufacturing process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we'll work with our fulfillment partner to make it right.

Please contact us within 30 days of delivery with:

Your order number
A description of the issue
Clear photos showing the problem

If the claim is approved, we'll arrange a replacement or refund at no additional cost to you. In most cases, you will not be required to return the defective item.

Lost Packages

If your package is lost in transit, please notify us within 30 days of the estimated delivery date so we can investigate and assist with a resolution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete shipping address or because it was not claimed, additional shipping charges may apply before the order can be resent. Refunds are not available in these situations.

Professional Services

Professional services, consulting, assessments, documentation, and technical support are generally non-refundable once work has begun or services have been delivered.

If you experience an issue with a service you've purchased, please contact us promptly. We will work with you to address concerns and determine an appropriate resolution.

Order Cancellations

Orders for print-on-demand products may only be canceled before production begins. Once production has started, the order cannot be canceled because the item is being custom manufactured.

Professional service appointments may be canceled or rescheduled by contacting us before work begins.

Refund Processing

If a refund is approved, it will be issued to your original payment method whenever possible. Processing times may vary depending on your payment provider.