Refund policy

Return & Refund Policy

Effective Date: July 31, 2026

At CivicSpan IT Group, all products—including print-on-demand items, IT hardware, and software—are fulfilled via custom print-on-demand manufacturing and direct supplier dropshipping. Because products are made to order or dispatched directly from supplier fulfillment facilities upon order placement, all sales are final. Please review our policy carefully before placing your order.

1. All Sales Final & No Cancellations

Due to the automated nature of our print-on-demand and dropship fulfillment workflows, orders enter processing immediately. As a result, we do not accept returns, exchanges, or order cancellations for reasons including, but not limited to:

  • Ordering the wrong size, color, model, or specification
  • Change of mind or buyer’s remorse
  • Accidental purchases or order submission errors

Please double-check product specifications, sizing charts, and order details prior to completing checkout.

2. Damaged, Defective, or Incorrect Items

While we do not accept general returns, customer satisfaction remains a priority. If your order arrives damaged, defective, misprinted, or you receive the incorrect item, we will work directly with our fulfillment partners and suppliers to make it right.

Reporting Deadline: Please notify customer support within 30 days of delivery with the following details:

  • Your order number
  • A detailed description of the damage or error
  • Clear photos or video showing the affected product and packaging

Resolution: Upon verification and approval by our fulfillment partner, we will issue a replacement or process a refund at no additional charge to you. In most cases, you will not be required to return the defective or damaged item.

3. Lost Packages & Shipping Issues

Lost Items: If your package is lost in transit, please report it within 30 days of the estimated delivery date so we can initiate an investigation with the carrier or fulfillment provider.

Incorrect Shipping Address: Customers are responsible for providing complete and accurate shipping details. If an item is returned or undeliverable due to an incorrect address provided at checkout, re-shipping charges will apply to resend the package. Refunds are not granted for orders sent to an address incorrectly entered by the buyer.

4. Professional Services

Professional IT consulting, assessments, technical support, and digital deliverables are non-refundable once work has commenced or services have been rendered. If you encounter issues with a delivered service, please contact us promptly to determine an appropriate resolution.

5. Refund Processing

If a refund is approved by our fulfillment partner, it will be credited back to your original payment method within 5–10 business days, depending on your financial institution.

6. Contact Us

For questions or to submit a claim for a damaged/defective order, please contact our support team:

  • Legal Entity Name: CivicSpan Technologies LLC dba CivicSpan IT Group
  • Email Support: info@civicspanitgroup.com
  • Phone Support: (540) 760-2020
  • Business Address: 10320 Hillside Lane, Fredericksburg, VA 22408