Shipping policy

Shipping Policy

Effective Date: July 31, 2026

Thank you for shopping with CivicSpan IT Group. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Many of our physical products are made to order through our fulfillment partners. Production typically begins shortly after your order is placed and payment has been successfully processed.

Estimated production times vary by product and may be longer during holidays or periods of high demand.

Professional services, consulting, and digital products are not shipped.

Shipping Times

After production is complete, your order will be shipped using the shipping method selected during checkout.

Delivery times depend on:

Product availability
Production time
Shipping carrier
Destination
Weather and other factors beyond our control

Estimated delivery dates are provided for convenience only and are not guaranteed.

Shipping Rates

Shipping charges are calculated during checkout based on the items ordered, destination, and selected shipping method.

Applicable taxes and shipping fees will be displayed before your order is finalized.

Order Tracking

When your order ships, you'll receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to update after shipment.

Multiple Shipments

If your order contains multiple items, they may arrive in separate shipments depending on product type, production location, or warehouse availability.

You will not be charged additional shipping beyond the amount shown at checkout unless you request changes after your order has been placed.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect address, refused delivery, or failure to claim a package may require additional shipping charges before they can be resent.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact us as soon as possible.

For damaged or incorrect items, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will work with our fulfillment partner to investigate and resolve eligible claims.

International Shipping

International shipping may be available for select products.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping charges unless otherwise stated.

Professional Services

Professional IT services, consulting, assessments, documentation, and digital deliverables are provided electronically or remotely unless otherwise specified in a written agreement.

No physical shipment is required for these services.