Shipping policy

Shipping Policy

Effective Date: July 31, 2026

Thank you for shopping with CivicSpan IT Group. This Shipping Policy explains how orders are processed, shipped, and delivered across our products and services.

1. Order Processing

Many of our physical products and print-on-demand items are made to order through our fulfillment partners. Production typically begins shortly after your order is placed and payment has been successfully processed.

Estimated production times vary by product and may be longer during holidays or periods of high demand.

Note: Professional services, consulting engagements, and digital deliverables are not physically shipped.

2. Shipping Times & Delivery

After production or order handling is complete, your order will be shipped using the carrier and service method selected during checkout. Delivery times depend on:

  • Product availability and warehousing location
  • Production time (for made-to-order items)
  • Shipping carrier processing times
  • Destination address
  • Weather and operational factors beyond our control

Estimated delivery dates provided at checkout or via email are for convenience only and are not guaranteed.

3. Shipping Rates & Calculation

Shipping charges are calculated dynamically at checkout based on the total weight, dimensions, destination, and selected shipping speed. All applicable taxes and final shipping fees will be clearly displayed before you finalize your order payment.

4. Order Tracking & Multiple Shipments

Order Tracking: When your order ships, you will receive an automated shipping confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to update on the carrier’s portal.

Multiple Shipments: If your order contains multiple items (e.g., custom apparel combined with IT hardware), items may ship separately from different fulfillment locations. You will not be charged any additional shipping costs beyond the amount agreed upon at checkout.

5. Address Accuracy & Delivery Issues

Incorrect Shipping Details: Customers are responsible for providing complete and accurate shipping details at checkout. If an order is returned to us due to an incorrect address, refused delivery, or failure to claim a package, additional shipping fees will apply to resend the order.

Lost, Delayed, or Damaged Packages: If your package is significantly delayed, lost in transit, or arrives damaged, please contact customer support within 30 days. For damaged items, please include your order number, a brief description of the issue, and clear photographs of the product and outer packaging.

6. International Shipping

International shipping may be available for select products. Customers are fully responsible for any customs duties, import taxes, VAT, clearance fees, or brokerage charges assessed by their destination country. These fees are not included in the item price or shipping charge calculated at checkout.

7. Professional Services Delivery

Professional IT services, technical consulting, architecture assessments, documentation, and digital deliverables are provided electronically or delivered remotely unless explicitly agreed upon in a separate statement of work. No physical shipment is generated for service orders.

8. Contact Us

If you have questions regarding your shipment, order tracking, or delivery, please reach out to us: