{"product_id":"digital-product-5","title":"IT Help Desk Ticket Handling SOP Template (Word\/.docx)","description":"\u003cp\u003eA complete ticket-handling procedure covering intake, a priority matrix, response-time targets, escalation tiers, documentation standards, and a closure checklist. Ideal for internal IT teams or MSPs standardizing support workflows. Delivered as an editable Word document.\u003c\/p\u003e","brand":"CivicSpan IT Group","offers":[{"title":"Default Title","offer_id":45882447691859,"sku":null,"price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0729\/4307\/5411\/files\/SOP-IT-006_Help_Desk_Ticket_Handling_cover.png?v=1785425577","url":"https:\/\/shop.civicspanitgroup.com\/products\/digital-product-5","provider":"CivicSpan IT Group","version":"1.0","type":"link"}